Fred for healthcare.
Answer patient questions and book visits around the clock. Fred is designed not to diagnose or prescribe and can escalate configured requests to your licensed team.
Answer the patient. Never cross the line.
Patients ask questions at all hours: what you treat, what you accept, when you can see them. The practice that answers books the visit. But an AI that improvises a medical answer is a liability no practice can carry. Fred answers what it should, books the appointment, and refuses to give medical advice. Configured checks have detection limits; test them and monitor the results.
What Fred does
- Answers hours, location, services, and what you accept
- Explains your offerings in plain language
- Captures new-patient leads and appointment requests
- Routes each request to the right department, 24/7
When Fred hands off to you
- A visitor describes an emergency or worsening symptoms
- Anyone asks for medical advice or a diagnosis
- Crisis or self-harm language, with 988 surfaced
- A patient asks to speak with a provider
What Fred won’t do
- Diagnose conditions or interpret lab results
- Prescribe or recommend treatments
- Replace a clinician’s judgment
Built for healthcare workflows, with PII handling and consent capture you can configure. Not a substitute for your own HIPAA obligations.
Pick your specialty.
Each specialty runs its own guardrail pack, tuned to how that practice talks and its intended boundaries. Confirm the available pack and settings during setup.
Your front desk handles people. Fred handles the questions.
Talk to Fred.
Know which patient to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the new patient ready to book. Delivery depends on your configuration and the receiving system.
Healthcare questions.
Will Fred give medical advice?
Fred’s intended role is general information and appointment intake. Diagnosis, prescriptions, and interpretation of results belong with a qualified clinician. Configure and test refusal rules for clinical requests; automated detection has limits.
What happens if someone describes an emergency?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Is Fred HIPAA compliant?
Fred is built for healthcare workflows, with PII handling and consent capture you control. HIPAA compliance depends on a signed BAA and how you configure your deployment. Our training videos walk you through the settings, or you can add a paid setup if you’d rather we handle it. We say built for healthcare, not HIPAA certified, on purpose.
Can Fred book appointments?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct calendar booking depends on the scheduling tools you already run. Our training videos show you how to connect them, or you can add a paid setup.
Answer every patient. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.